Privacy Policy

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Privacy Policy
Last Updated: 2/25/2025

Stoke IQ Inc., including its websites, specialists.co and all associated subdomains (collectively, “Stoke,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through:

• Our website, specialists.co, and any other websites, applications, or services where this Privacy Policy is posted or referenced (collectively, the “Digital Properties”);
• The services provided through our Digital Properties;
• Business development, marketing, and customer engagement activities; and
• Other interactions, both online and offline, that involve Stoke.

By engaging with our Services, you consent to the data practices outlined in this Privacy Policy.

We collect personal information in various ways, including:

When you use our Services or communicate with us, you may provide personal information, such as, and in some cases, this information may be necessary for us to deliver the requested services or respond to your inquiries. Some of this information may relate to other individuals, and you are responsible for obtaining all necessary permissions before providing such information to us.

• Contact Information (name, email, phone number, mailing address)
• User Identifiers (account credentials, login details)
• Communications (emails, chat messages, support inquiries)
• Preferences (marketing opt-ins, service interests)
• Other Information you voluntarily provide (e.g., form submissions)

When you interact with our Digital Properties, we automatically collect:

• Device and Browsing Information (IP address, browser type, operating system, device ID, location data)
• Usage Data (pages visited, time spent, interactions with website features)
• Tracking Technologies (cookies, web beacons, analytics tools)
• Site Recording Technologies – We may use third-party tools to record and analyze user interactions on our Digital Properties, including mouse movements, clicks, and form interactions, to enhance user experience and improve our services. These tools do not collect sensitive personal data but help us understand how users navigate our site.
• Chatbots, Machine Learning, and Artificial Intelligence – We may use automated technologies, including chatbots, machine learning, and AI-powered tools, to collect and process information provided during interactions. These technologies help improve our Services, facilitate customer support, and personalize user experiences. Any personal information collected through these means is processed in accordance with this Privacy Policy. When you interact with our Digital Properties, we automatically collect:
• Device and Browsing Information (IP address, browser type, operating system, device ID, location data)
• Usage Data (pages visited, time spent, interactions with website features)
• Tracking Technologies (cookies, web beacons, analytics tools)
• Site Recording Technologies – We may use third-party tools to record and analyze user interactions on our Digital Properties, including mouse movements, clicks, and form interactions, to enhance user experience and improve our services. These tools do not collect sensitive personal data but help us understand how users navigate our site. When you interact with our Digital Properties, we automatically collect:
• Device and Browsing Information (IP address, browser type, operating system, device ID, location data)
• Usage Data (pages visited, time spent, interactions with website features)
• Tracking Technologies (cookies, web beacons, analytics tools)

For analytics, we use tools like Google Analytics. To manage your preferences, visit Google’s opt-out page.

We may receive additional personal information from:

• Business partners, lead generation providers, and marketing affiliates
• Social media platforms (when interacting with us on social channels)
• Public databases and service providers

We use the collected personal information to:

• Provide, maintain, and improve our Digital Properties and Services, ensuring seamless access and functionality.
• Communicate with users, including responding to inquiries, providing customer support, and sending important service-related notifications.
• Personalize user experience and tailor content based on interactions, preferences, and historical usage patterns.
• Conduct marketing and promotional activities, including targeted advertisements, newsletters, and special offers.
• Analyze user engagement, behavior, and preferences to improve our offerings, develop new features, and optimize overall user experience.
• Detect, prevent, and address fraud, unauthorized access, security breaches, and other harmful or illegal activities.
• Comply with legal obligations, enforce our policies, and fulfill regulatory requirements.
• Utilize automated decision-making technologies, including AI and machine learning, to enhance customer support, streamline processes, and improve recommendations.
• Maintain records for business operations, audits, data analysis, and research purposes.

We may also use aggregated or de-identified data for analytical and reporting purposes, ensuring privacy while gaining insights to enhance our Services. We use the collected personal information to:

• Provide, maintain, and improve our Digital Properties and Services
• Communicate with users, including responding to inquiries
• Personalize user experience and tailor content
• Conduct marketing and promotional activities
• Analyze user engagement and improve our offerings
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our policies

We may also use aggregated or de-identified data for analytical purposes.

We may share personal information with:

• Affiliates and Subsidiaries – We may share information within our corporate family to provide, maintain, and improve our services.
• Service Providers – We work with third-party service providers to support our operations, including cloud hosting, payment processing, analytics, security, and customer support services.
• Marketing and Advertising Partners – We may share information with third-party advertisers, ad networks, and marketing agencies for targeted advertising, campaign effectiveness analysis, and promotional efforts.
• Legal and Regulatory Authorities – We may disclose personal information as required by law, legal process, or regulatory obligations, including responding to subpoenas, court orders, or law enforcement requests.
• Business Transfers – If Stoke IQ Inc. is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, personal information may be transferred as part of the transaction.
• Research and Analytics Providers – We may disclose aggregated or anonymized data to third parties for research, analytics, or benchmarking purposes, ensuring that individual identities are not revealed.
• User-Requested Sharing – If you opt to use certain features or third-party integrations, we may share your information as necessary to fulfill your request.
• Fraud Prevention and Security – To protect against fraud, security threats, or other unauthorized activities, we may share information with security firms, anti-fraud partners, and investigative bodies.

We do not sell personal information. If required by applicable laws, we will provide opt-out options for data-sharing practices. We may share personal information with:

• Affiliates and Subsidiaries (for service provision and operational purposes)
• Service Providers (technology partners, payment processors, analytics providers)
• Marketing and Advertising Partners (for targeted advertising and promotional campaigns)
• Legal and Regulatory Authorities (to comply with legal requirements or enforce policies)
• Business Transfers (if Stoke is acquired, merged, or involved in asset transactions)

We do not sell personal information. If required by applicable laws, we will provide opt-out options for data-sharing practices.

You have control over how your personal information is used:

• Marketing Preferences – Opt-out of marketing emails by following the instructions in our communications.
• Cookies & Tracking – Adjust browser settings to manage cookies; for more, visit All About Cookies.
• Access & Corrections – Request access to or corrections of your personal data by contacting us.

We implement technical and organizational safeguards to protect personal data. However, no security measures are 100% secure. Data is retained as long as necessary for operational, legal, or regulatory purposes.

Our Digital Properties may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage users to review third-party privacy policies before providing any personal information.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Our Services are intended for users in the United States. If you access our Services from outside the U.S., you acknowledge that your information will be processed in accordance with U.S. laws.

We may update this Privacy Policy periodically. The "Last Updated" date reflects the most recent changes. Material changes will be communicated as required by law.

For privacy-related inquiries, please contact us:

Email: privacy@stoke.com
Phone: (206) 208-6297
Mailing Address:
Stoke IQ Inc.
855 106th Avenue Northeast, Suite 200, Bellevue, WA 98004

By using our Services, you agree to the terms outlined in this Privacy Policy.